Reliability Maintenance Solutions Ltd

Privacy Policy last updated: 11/09/22

Who we are

Our primary Website addresses is:
https://rms-reliability.com

Other Website addresses include:
https://rms-training.com
https://motionamplification.co.uk

The Websites are managed by:
Dean Whittle, Managing Director
Stuart Walker, Company Director
Paul Simbeck-Hampson, Marketing Manager

United Kingdom

Reliability Maintenance Solutions Ltd.
No.42 Goldcrest Close
Longridge Park
Colchester
Essex CO4 3FN

info[at]rms-reliability.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

‘Tesla Autobot’ by jurvetson is licensed under CC BY 2.0
“Rolls Royce Engine – Pearl 15”, client source: Rolls Royce
Designed by Asier_Relampagoestudio / Freepik
Designed by luis_molinero / Freepik
Business photo created by jcomp – www.freepik.com
Business photo created by freepik – www.freepik.com
Business photo created by freepik – www.freepik.com
Business photo created by creativeart – www.freepik.com
Background photo created by creativeart – www.freepik.com
Business photo created by creativeart – www.freepik.com

CBM Connect (Europe) 2019, Mobius Institute
https://www.flickr.com/photos/[email protected]/48085054337/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48085289408/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48085160087/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48084909303/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48084943213/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48084914853/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48085265591/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48085066653/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48085089657/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48085096037/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48085248566/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48085280603/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48084946318/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48085020668/in/album-72157709138119723/
https://www.flickr.com/photos/[email protected]/48085087096/in/album-72157709138119723/

Contact forms

Contact forms are used to invite visitors to share their product, service or training interest. We use the information submitted through this form for customer service and light marketing purposes and for the period of 12 months. We also have a form inviting visitors to sign up to a monthly newsletter. We also use the information collected for light marketing purposes. We never sell your data to third parties. At any time you can request that your contact details be removed from any lists by sending an email to info[at]rms-reliability.com.

Form protection

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Chatbot

On the site we use a Chatbot service, as an alternative to a contact form, to invite visitors to a free call, and/or when they require support. This service is manned by humans and a bot. We do not share transcripts with any third party providers and visitors can request a copy of their transcript at any time. For details of the Chatbot service provider see this link. If you have any questions please email: info[at]rms-reliability.com.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Current Cookies in use as of 11/09/2022

Domain Description Duration Type
.doubleclick.net The test_cookie is set by doubleclick.net and is used to determine if the user’s browser supports cookies. 15 minutes Advertisement
.rms-reliability.com This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. 3 months Advertisement
.rms-reliability.com Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. 3 months Analytics
.rms-reliability.com The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. 2 years Analytics
.rms-reliability.com Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. 1 day Analytics
.rms-reliability.com A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to. 1 minute Analytics
.rms-reliability.com Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. 30 minutes Analytics
rms-reliability.com Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site’s daily session limit. 2 minutes Analytics
rms-reliability.com Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site’s pageview limit. 2 minutes Analytics
.rms-reliability.com Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie. 30 minutes Analytics
.pipedrive.com This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 30 minutes Functional
.linkedin.com LinkedIn sets this cookie for LinkedIn Ads ID syncing. 1 month Functional
.ads.linkedin.com LinkedIn sets this cookie to remember a user’s language setting. session Functional
.linkedin.com LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. 1 year Functional
.linkedin.com LinkedIn sets the lidc cookie to facilitate data center selection. 1 day Functional
.linkedin.com LinkedIn sets this cookie to remember a user’s language setting. session Functional
.www.linkedin.com LinkedIn sets this cookie to store performed actions on the website. 1 year Functional
.rms-reliability.com This cookie is set by the provider Leadfeeder to identify the IP address of devices visiting the website, in order to retarget multiple users routing from the same IP address. 2 years Necessary
.linkedin.com LinkedIn Analytics 1 month Other
.rms-reliability.com Wisepop – Site banners 2 years Other
.rms-reliability.com Wisepop – Site banners 2 years Other
.rms-reliability.com Wisepop – Site banners session Other
rms-reliability.com Wisepop – Site banners session Other
.linkedin.com LinkedIn Analytics 5 months 27 days Other
.rms-reliability.com Hotjar User 1 year Other
.rms-reliability.com Hotjar Session 30 minutes Other

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics is used for our own site improvements. If you do not wish to be tracked you can turn off tracking via the toggle at the bottom of this page. Google Analytics terms can be found here; Google’s privacy policy here.

Who we share your data with

We share site data with the following trusted third party partners: Pipedrive for CRM and Email campaigns; Sqaureup for Credit-card processing. No other partners, cloud based services, payment providers or third party service providers are shared site data. If in the future this changes the details will be updated, To note, by default WordPress does not share any personal data with anyone.

How long we retain your data

When you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us; use the data request form below. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes; email info[at]rms-reliability.com.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

The owners of this website can be contact via: info[at]rms-reliability.com (Data protection officer) dean (at) rms-reliability.com

Additional information

How we protect your data

We have taken the following measures: We have added SSL security encryption, the certificate for this site can be seen in the browser above. We also use two factor authentication for our hosting accounts. We also provide our staff who use the admin of this site with data protection training.

What data breach procedures we have in place

In the case of a personal data breach, the controller shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent in accordance with GDPR Article 55, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.

What third parties we receive data from

This website receives no data from external third parties.

What automated decision making and/or profiling we do with user data

We have no automated decision making and/or profiling with data received from this website.

Industry regulatory disclosure requirements

N/A

Plugins as of 11/09/2022

From time to time we update the current list of trusted plugins.

Advanced Dynamic Pricing for WooCommerce
All In One WP Security
Auto Image Attributes From Filename With Bulk Updater
Classic Editor
Cloudflare Page Cache
Code Snippets
Cookie Information | Free WP GDPR Consent Plugin
dflip
Disable Cart Fragments
Disable Comments
Duplicate Page
Easy Updates Manager
Flexible Checkout Fields
Flexible Checkout Fields PRO
Flexible Product Fields
Flexible Product Fields Pro
GuidePlugin
Header Footer Code Manager
iQ Block Country
Jetpack
JinMenu
LeadBooster Chatbot by Pipedrive
Link Timestamp
Link Whisper
LuckyWP Table of Contents
Nginx Helper
Payment Gateways per Products for WooCommerce
Rank Math SEO
Rank Math SEO PRO
Relevanssi
Remove Schema
Simple History
Simple Revisions Delete by bweb
User Profile Picture
VideographyWP Lite
Web Stories
Wisepops
Woo Custom Related Products
WooCommerce
WooCommerce – Pipedrive CRM – Integration
WooCommerce Added To Cart Popup
Woocommerce additional product identifier fields
WooCommerce Auto Category Thumbnails
WooCommerce Products Slider
WooCommerce Square
WooEvents
WordPress Editorial Calendar
WP Last Modified Info
WP Mail SMTP
WP Redis
WP Rocket
WP Rocket | Disable Page Caching
WP Sitemap Page

Key Plugin Privacy Policies

All In One WP SecurityAuto Image Attributes From Filename With Bulk UpdaterAutoptimize; bbPress; Cache Enabler; Classic EditorCMP – Coming Soon & Maintenance PlugindflipDisable Cart Fragments; Flexible Checkout Fields; iQ Block Country; Optimize Database after Deleting Revisions; Rank Math SEORelevanssi; ShortPixel Image Optimizer; Simple History; Simple Job Board; SSL Insecure Content Fixer; Woo Custom Related Products; Woo Product Filter; WooCommerce; Woocommerce additional product identifier fields; WooCommerce Admin; WooCommerce Auto Category Thumbnails; WooCommerce Products Slider; WooEvents; WP File Manager; WP GDPR Compliance; WP Mail SMTP; WP Sitemap Page; WP User Avatar; Select WPvivid Backup Plugin.

User Privacy Control

Control your experience

Data Access Request

Please also see our Legal notice and Terms of Service.